We aim to delight.
We do not recommend bulk buying on cosmetics as products are recommended to be used within six months of opening them. Please note: To locate the usage time there is an internationally recognized symbol which shows a jar with the lid open and number which indicates the months of usage.
We want our customers to jump for joy with our products and our quality customer service. Sometimes‚ alas‚ errors do occur (we are human). If there has been an error with your order or if you have an opinion or suggestion to express‚ please email us at email@example.com‚ or call us on 1 (800) 423-5293 You can also fax us on 1 (954) 462-3006.
We give you professional advice.
We are not a sales team. We are a team of beauty therapists and consultants. This means that our staff have been trained in accredited institutions to become skin care specialists and/or beauty therapists. Our head therapist has practiced her skills in spas around the world -- be confident that your advice is reviewed by a professional who really does know "skin".
If you would like some assistance in finding the products that are perfect for you‚ have a free spa consultation. Our spa consultants are here to assist you with all of your questions!
Your Order ID Number is important–
–and so is your full name and email address. If you have an order query‚ please email us at firstname.lastname@example.org with your name‚ email address and Order ID Number.
Want to place an order by phone?
Call us on 1 (800) 423-5293 and we will take your order and advise you over the phone. We accept Visa‚ Mastercard‚ Amex and also checks and money orders. We do not accept C.O.D.’s. If you do choose to pay by check or money order‚ your order will be shipped as soon as it has cleared. You can order by fax 1 (954) 462-3006
Order Processing & Status
Same day shipping is not available. Please note: orders are processed on business days only. Any orders placed after processing hours (4:00pm EST) or on the weekend will be processed the following business day and shipped the day after.
To check the status of your order‚ go to My Account.
We use FedEx. Signatures may be required upon delivery‚ so please ensure your shipping address is able to accept deliveries. Shippers will not deliver to P.O. boxes.
Click here for Shipping Information.
Returns can be made within the first 30 days of purchase.
- Please note we charge a 15% restocking fee for refunds made to your credit card. Alternatively, we can issue credit vouchers for 100% of the purchase price of the returned items. Vouchers are redeemable on timetospa only.
- All undeliverable packages will be charged a re-shipment fee.
- All delivery charges are subject to change.
- Please Note: Your country may require you to pay an import charge for your products. We advise you check this prior to placing your order. timetospa is not liable for these charges.
We do require that all customers contact us within 60 days of the purchase date with any quality control issues, damage packaging or products dissatisfaction. All merchandise must be inspected upon receipt; otherwise timetospa will not be liable.
Post Cruise Customer Service
If you have recently debarked from a cruise ship and have any questions pertaining to your spa experience or product purchase while onboard, please call 1-855-848-3059 or email email@example.com.
For Commission Junction Business Affiliates
We’d like to invite you to participate in our timetospa Affiliate Program. You can earn cash by recommending European skin and hair care brands such as Elemis‚ La Thérapie‚ Ionithermie and Steiner. Click here to find out more about our program.