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We aim to delight.
We want our customers to jump for joy with our products and our quality customer service. Sometimes‚ alas‚ errors do occur (we are human). If there has been an error with your order or if you have an opinion or suggestion to express‚ please fill in the Contact Us form‚ or call us on 1 (800) 423-5293 (locally call 1 (954) 462-2693) Monday thru Friday from 8:30am to 7:00pm EST. You can also fax us on 1 (954) 462-3006 or email us at helpdesk@timetospa.com.
We give you professional advice.
We are not a sales team. We are a team of beauty therapists and consultants. This means that our staff have been trained in accredited institutions to become skin care specialists and/or beauty therapists. Our head therapist has practiced her skills in spas around the world -- be confident that your advice is reviewed by a professional who really does know "skin".
If you would like some assistance in finding the products that are perfect for you‚ have a free spa consultation. Our spa consultants are here to assist you with all of your questions!
Your Order ID Number is important–
–and so is your full name and email address. If you have an order query‚ please email us your name‚ email address and Order ID Number.
Want to place an order by phone?
Call us on 1 (800) 423-5293 and we will take your order and advise you over the phone. We accept Visa‚ Mastercard‚ Amex and also checks and money orders. We do not accept C.O.D.’s. If you do choose to pay by check or money order‚ your order will be shipped as soon as it has cleared. You can order by fax 1 (954) 462-3006.
Order Processing & Status
For all shipments please allow 24 hours for processing before your order is shipped. Same day shipping is not available. Please note: orders are processed on business days only. Any orders placed after processing hours (4:00pm EST) or on the weekend will be processed the following business day and shipped the day after.
To check the status of your order‚ go to My Account.
Shipping Information
We use UPS or Fedex. Signatures may be required upon delivery‚ so please ensure your shipping address is able to accept deliveries. Shippers will not deliver to P.O. boxes.
Click here for Shipping Information.
Return Policy
We accept returns and exchanges that fall within the first 30 days of purchase. Call us for our return policy at 1 (800) 423-5293 or locally on 1 (954) 462-2693.
For Commission Junction Business Affiliates
We’d like to invite you to participate in our timetospa Affiliate Program. You can earn cash by recommending European skin and hair care brands such as Elemis‚ La Thérapie‚ Ionithermie and Steiner. Click here to find out more about our program.
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