CUSTOMER SERVICE

Order with confidence

Ordering from our site is 100% secure via our Verisign authorized secure server.

We aim to delight

We want our customers to be 100% happy with our products and our quality customer service. If there has been an error with your order or if you have an opinion or suggestion to express‚ please email us at helpdesk@timetospa.com‚ or call us at 1.800.423.5293. We do not recommend bulk buying on cosmetics as products are recommended to be used within six months of opening them. Please note: To locate the usage time there is an internationally recognized symbol which shows a jar with the lid open and number which indicates the months of usage.

Our operating hours are 9.00 a.m. to 7.00 p.m. EST

We give you professional advice

We are not a sales team. We are a team of beauty therapists and consultants. This means that our staff have been trained in accredited institutions to become skin care specialists and/or beauty therapists. Our head therapist has practiced her skills in spas around the world -- be confident that your advice is reviewed by a professional who really does know "skin". If you would like some assistance in finding the products that are perfect for you‚ have a free spa consultation. Our spa consultants are here to assist you with all of your questions!

Your Order ID Number is important

and so is your full name and email address. If you have an order query‚ please email us at helpdesk@timetospa.com with your name‚ email address and Order ID Number.

Want to place an order by phone?

Call us at 1.800.423.5293 and we will take your order and advise you over the phone. We accept Visa‚ Mastercard‚ Discover, Amex, Paypal and also checks and money orders. We do not accept C.O.D.’s. If you do choose to pay by check or money order‚ your order will be shipped as soon as it has cleared.

State Taxes:

Please note that select States will be charged tax for their order. This percentage ranges from state to state, as well as county/zip code within that State. The shipping address on file will select the tax amount charged to the order.

Order Processing & Status

Same day shipping is not available. Please note: orders are processed on business days only. Any orders placed after processing hours (2:00pm EST) or on the weekend will be processed and shipped the following day. To check the status of your order‚ go to My Account in the top left corner.

Cancellations

Orders are processed in real time and are processed as received. Edits cannot be made to an order once placed. Give us a call so we can see if there is anything we can do.

Returns

Return Policy

We stand behind our products which is why we offer a 30 day money back guarantee* for all TIMETOSPA orders. If you are not completely happy with your purchase, please give us a call at 1.800.423.5293 or email us at helpdesk@timetospa.com to request a Return Merchandise Authorization number (RMA#) to return your products.

30 Days from Purchase Date - Return for a Refund* or a Store Credit* - Free pre-paid return label available for store credit return.

31-90 Days from Purchase Date - Return for Store Credit*

Capillus Returns - Capillus returns can be made up to 1 year after the purchase date and are subject to a 25% re-stocking fee.*

 

Steps On How To Return Your Order

1. Call TIMETOSPA at 1.800.423.5293 to receive a Return Merchandise Authorization number (RMA#) to begin your return process
2. TIMETOSPA will email you the Return Merchandise Authorization Form to fill out.
3. Once the form is completed, you will receive your RMA# which needs to be written on the outside of the box as well as the RMA Form to be included inside of the box.
4. TIMETOSPA will provide the proper return address for our warehouse to send your package to once you receive your RMA#.

 

Return Policy

1. Returns can be made within the first 30 days of purchase for Refund* or Store Credit*. Customer will receive a pre-paid shipping label for store credit returns completed within 30 days of purchase. (For credit card refunds, customer is responsible for return shipping costs)
2. Returns can be made up to 60 days from purchase date for a Store Credit only. (Customer is responsible for return shipping costs)
3. Shipping charges are non-refundable. In the case of TIMETOSPA error, the customer will qualify for a full refund including shipping charges if reported within 30 days of purchase date. TIMETOSPA has the sole right to determine the responsibility of the error.
4. The RMA must be returned with the package or else the returned order will not be processed. Returning items without proper authorization may result in the package being returned or discarded, in this event, TIMETOSPA will not be liable.
5. A copy of the invoice must accompany returned merchandise along with RMA form.
6. Product purchased with a Store Credit are not returnable.
7. All merchandise must be inspected upon receipt, otherwise TIMETOSPA will not be liable.
8. For shipments damaged in transit, please contact us immediately. Do not throw away any of the package’s components. A replacement or refund will not be issued on items discarded prior to authorization.
9. We require that customers contact us within 30 days of the purchase date with any quality control issues, damaged packaging or product dissatisfaction. All merchandise must be inspected upon receipt; otherwise TIMETOSPA will not be liable.

 

Post Cruise Customer Service

If you have recently debarked from a cruise ship and have any questions pertaining to your spa experience or product purchase while onboard, please call 1-855-848-3059 or email postcruisecustomerservice@steinerleisure.com. To get a refund request started, please fill out this form here.

Shipping Information

1. Processing and shipping only takes place on "business days" Monday - Friday only. Weekends and holidays listed below are not included.
2. Orders placed after 2pm EST are considered the next business days transaction and will not be processed and shipped the follow business day.
3. Signatures may be required for select deliveries. Please ensure your ship to address is ready to accept deliveries and someone is available to sign for the package.
4. We do not offer weekend delivery.
5. All undeliverable packages will be charged a re-shipment fee.
6. All delivery charges are subject to change.
7. Please Note: Your country may require you to pay an import charge for your products. We advise you check this prior to placing your order. timetospa is not liable for these charges.

 

Holiday Shipping Cut-Offs*

1. Fedex Ground - Order by Monday, December 14
2. Fedex 3 Day Select - Order by Sunday, December 20 
3. Fedex 2nd Day Air - Order by Monday, December 21
4. Fedex Next Day Air - Order by Tuesday, December 22
5. *The delivery cut-offs provided are based on the latest estimates from our service providers. These dates are subject to change at any time, and only apply to shipments within the continental contiguous US.

 

Domestic Shipping Charges - Fedex Ground Service

1. For Orders $50 or more - Fedex Ground Service: FREE in the continental contiguous US
2. US Fedex 2-Day  - $21
3. US Fedex Next Day  - $24

 

Beauty Box Subscription - Shipping

Please note that all recurring subscriptions will ship via Fedex Ground free of charge, regardless of the original shipping method selected on your first order.

 

International Shipping Charges

Order Total	Caribbean/ Bermuda	South America	Canada	Non Domestic
$199.99 or less	$35	$45	$25	$13
$200 to $299.99	$40	$50	$29	$20
$300 to $399.99	$45	$55	$33	$25
$400 to $599.99	$50	$60	$37	$30
$600 to $799.99	$55	$65	$41	$35
$800 to $999.99	$60	$70	$45	$40
$1000 to $1249.99	$65	$75	$50	$45
$1250 to $1499.99	$70	$80	$60	$50
$1500 to $10000	$90	$100	$70	$55
Non Domestic areas include: Hawaii‚ Alaska and Puerto Rico.