CUSTOMER SERVICE

We're Here to Help

At TimeToSpa, exceptional care goes beyond checkout. Whether you're tracking an order, exploring new skincare essentials, or need assistance with a return, we're here to make your experience as effortless as possible.

Meet Serena, Your Virtual Spa Concierge

Need a little help? Serena is available to assist with order inquiries, returns, and general customer service requests, making it easy to get the support you need.

Simply click the chat icon in the lower-right corner of this page to connect with Serena.

For personalized product recommendations and additional assistance, our Customer Service Team is also happy to help.

Customer Service Hours
Monday–Friday, 9:00 a.m.–5:30 p.m. ET
Phone: 1-800-423-5293

Shopping with Confidence

Secure Checkout

Your security matters to us. All transactions are completed through Shopify's secure checkout, using encrypted payment processing to help protect your personal and payment information.

Personalized Spa Experience

Our trained beauty experts are here to guide your self-care journey. Enjoy a complimentary spa consultation with personalized product recommendations tailored to your individual skincare and wellness needs.

Order Tracking & Support

Stay up to date with your purchase by visiting My Account or checking the tracking information provided in your shipping confirmation email.

For questions about an existing order, connect with Serena using the chat icon in the lower-right corner of this page.

To help us assist you as quickly as possible, please have the following information ready:

• Order number

• Full name associated with your order

• Email address used at checkout

Prefer to Order by Phone?

Our Customer Service Team is available during regular business hours to help you complete your purchase, answer product questions, and provide personalized recommendations.

Phone: 1-800-423-5293
Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. ET

Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Affirm, and Shop Pay.

Orders are processed on business days, Monday through Friday. Orders placed after 2:00 p.m. ET, on weekends, or on holidays will enter processing the next business day.

Applicable sales tax is calculated based on your shipping address and local regulations. Please review your order details carefully before completing checkout, as prices and shipping charges are subject to change.

Order Changes & Cancellations

Orders begin processing shortly after placement, so changes and cancellations cannot be guaranteed once an order has been submitted.

If you need assistance, please contact our Customer Service Team as soon as possible. We'll do our best to accommodate your request based on your order status.

We're Here to Help

At TimeToSpa, exceptional care goes beyond checkout. Whether you're tracking an order, exploring new skincare essentials, or need assistance with a return, we're here to make your experience as effortless as possible.

Meet Serena, Your Virtual Spa Concierge

Need a little help? Serena is available to assist with order inquiries, returns, and general customer service requests, making it easy to get the support you need.

Simply click the chat icon in the lower-right corner of this page to connect with Serena.

For personalized product recommendations and additional assistance, our Customer Service Team is also happy to help.

Customer Service Hours
Monday–Friday, 9:00 a.m.–5:30 p.m. ET
Phone: 1-800-423-5293

Shopping with Confidence

Secure Checkout

Your security matters to us. All transactions are completed through Shopify's secure checkout, using encrypted payment processing to help protect your personal and payment information.

Personalized Spa Experience

Our trained beauty experts are here to guide your self-care journey. Enjoy a complimentary spa consultation with personalized product recommendations tailored to your individual skincare and wellness needs.

Order Tracking & Support

Stay up to date with your purchase by visiting My Account or checking the tracking information provided in your shipping confirmation email.

For questions about an existing order, connect with Serena using the chat icon in the lower-right corner of this page.

To help us assist you as quickly as possible, please have the following information ready:

• Order number

• Full name associated with your order

• Email address used at checkout

Prefer to Order by Phone?

Our Customer Service Team is available during regular business hours to help you complete your purchase, answer product questions, and provide personalized recommendations.

Phone: 1-800-423-5293
Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. ET

Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Affirm, and Shop Pay.

Orders are processed on business days, Monday through Friday. Orders placed after 2:00 p.m. ET, on weekends, or on holidays will enter processing the next business day.

Applicable sales tax is calculated based on your shipping address and local regulations. Please review your order details carefully before completing checkout, as prices and shipping charges are subject to change.

Order Changes & Cancellations

Orders begin processing shortly after placement, so changes and cancellations cannot be guaranteed once an order has been submitted.

If you need assistance, please contact our Customer Service Team as soon as possible. We'll do our best to accommodate your request based on your order status.

Shipping & Delivery

We want your favorite beauty and wellness essentials to arrive as smoothly as possible. Here's everything you need to know about shipping and delivery.

Order Processing

• Orders are processed and shipped Monday through Friday, excluding holidays.

• Orders placed after 2:00 p.m. ET are considered received the following business day for processing purposes.

• Processing times may vary during holidays, promotional periods, and high-volume events.

• Delivery estimates begin once your order has shipped and do not include warehouse processing time.

• Weekend delivery is not available through our standard shipping services.

Domestic Shipping Rates

FedEx Ground
FREE on orders of $50 or more within the contiguous United States.

FedEx 2Day
$21

FedEx Next Day
$24

Shipping charges for orders below the free-shipping threshold will be calculated at checkout. All shipping rates and delivery options are subject to change.

Additional Delivery Information

• Signature Required: Select shipments may require a signature upon delivery. Please ensure someone is available to receive your package when necessary.

• Undeliverable Packages: Orders returned due to incorrect shipping information or unsuccessful delivery attempts may be subject to additional reshipping fees.

• Delivery Delays: Shipping estimates may be affected by weather, carrier disruptions, holidays, or circumstances beyond our control.

• Shipping Charges: Delivery fees and available services are subject to change.

2027 Holiday Shipping Deadlines

Make the season a little more stress-free by planning ahead! We recommend placing your holiday orders early to allow sufficient time for processing and delivery.

The following preliminary order-by dates include two additional business days for warehouse processing, with an estimated delivery target of December 23, 2027, for eligible destinations within the contiguous United States.

FedEx Ground
Order by Tuesday, December 14, 2027.

FedEx Express Saver (3-Day)
Order by Thursday, December 16, 2027, where this service is available.

FedEx 2Day
Order by Friday, December 17, 2027.

FedEx Next Day
Order by Monday, December 20, 2027.

Please Note: All orders must be placed before 2:00 p.m. ET on the applicable cutoff date.

These are preliminary planning dates, pending confirmation of FedEx's official 2027 holiday shipping schedule and warehouse operations. Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, and other unforeseen circumstances may affect delivery. We encourage shopping early whenever possible.

Returns & Refunds

Your satisfaction is important to us. If your purchase isn't quite what you expected, we're here to help make the return process as straightforward as possible.

Return Eligibility

Within 30 Days of Purchase

Eligible merchandise may be returned for a refund to the original payment method or store credit.

• Store credit returns qualify for a prepaid return shipping label.

• Returns for refunds to the original payment method require customers to cover return shipping costs, except in qualifying cases of TimeToSpa error.

31–60 Days After Purchase

Eligible merchandise may be returned for store credit only. Customers are responsible for return shipping costs.

After 60 Days

Returns are no longer eligible for a refund or store credit under our standard return policy.

How to Return Your Order

Getting started is easy with Serena, your Virtual Spa Concierge.

1. Connect with Serena: Click the chat icon in the lower-right corner of this page to begin your return request.
2. Submit Your Information: Provide your order details and reason for return by following the prompts.
3. Save Your Ticket Number: Serena will provide a support ticket number when your request has been submitted.
4. Request Your RMA: Call our Customer Service Team at 1-800-423-5293 and provide your ticket number to receive your Return Merchandise Authorization (RMA).
5. Prepare Your Package: Write your RMA number on the outside of the shipping box. Include your RMA number, a copy of your invoice, and the required return documentation inside the package.
6. Ship Your Return: Follow the shipping instructions provided by our team. We recommend using a trackable carrier and keeping your shipping receipt.

Important: All returns must be authorized with a valid RMA number. Returns received without proper authorization or required documentation may not be processed and may be returned or discarded.

Additional Return Policy Information

Shipping Charges

Original shipping charges are non-refundable unless a qualifying TimeToSpa fulfillment error is reported within 30 days of purchase. TimeToSpa reserves the right to determine responsibility for fulfillment errors.

Purchases Made with Store Credit

Products purchased using store credit are not eligible for return.

Damaged or Incorrect Orders

Please inspect your merchandise promptly upon delivery. If your order arrives damaged, incomplete, or incorrect, contact our Customer Service Team immediately.

For products damaged during shipping, please retain all original packaging, products, and package contents until your claim has been reviewed. Refunds or replacements may not be issued for items discarded before authorization.

Product Quality Concerns

Any concerns involving product quality, damaged packaging, or product dissatisfaction must be reported within 30 days of purchase.

Return Authorization

A valid RMA number, invoice copy, and required documentation must accompany all returns. Merchandise returned without authorization may not qualify for processing.

All refunds, replacements, and store credits are subject to eligibility and review under our return policy.

Need help with a return? Click the chat icon in the lower-right corner of this page to connect with Serena and begin your request.

Post-Cruise Customer Care

Just returned from your cruise? We hope you enjoyed your spa experience at sea!

If you have questions regarding an onboard spa treatment, retail purchase, home delivery order, or another aspect of your cruise spa experience, our dedicated Post-Cruise Customer Care Team is here to assist.

Please visit our Post-Cruise Customer Service page to submit a support request and connect with the appropriate team.

Still Need Assistance?

We're always happy to help make your TimeToSpa experience a little easier.

Connect with Serena, your Virtual Spa Concierge, by clicking the chat icon in the lower-right corner of this page. Serena can help you get started with order questions, returns, and customer service requests.

For additional assistance, our Customer Service Team is available Monday through Friday, 9:00 a.m.–5:30 p.m. ET, at 1-800-423-5293.

Thank you for choosing TimeToSpa. We look forward to assisting you.

We want your favorite beauty and wellness essentials to arrive as smoothly as possible. Here's everything you need to know about shipping and delivery.

Order Processing

• Orders are processed and shipped Monday through Friday, excluding holidays.

• Orders placed after 2:00 p.m. ET are considered received the following business day for processing purposes.

• Processing times may vary during holidays, promotional periods, and high-volume events.

• Delivery estimates begin once your order has shipped and do not include warehouse processing time.

• Weekend delivery is not available through our standard shipping services.

Domestic Shipping Rates

FedEx Ground
FREE on orders of $50 or more within the contiguous United States.

FedEx 2Day
$21

FedEx Next Day
$24

Shipping charges for orders below the free-shipping threshold will be calculated at checkout. All shipping rates and delivery options are subject to change.

Additional Delivery Information

• Signature Required: Select shipments may require a signature upon delivery. Please ensure someone is available to receive your package when necessary.

• Undeliverable Packages: Orders returned due to incorrect shipping information or unsuccessful delivery attempts may be subject to additional reshipping fees.

• Delivery Delays: Shipping estimates may be affected by weather, carrier disruptions, holidays, or circumstances beyond our control.

• Shipping Charges: Delivery fees and available services are subject to change.

2027 Holiday Shipping Deadlines

Make the season a little more stress-free by planning ahead! We recommend placing your holiday orders early to allow sufficient time for processing and delivery.

The following preliminary order-by dates include two additional business days for warehouse processing, with an estimated delivery target of December 23, 2027, for eligible destinations within the contiguous United States.

FedEx Ground
Order by Tuesday, December 14, 2027.

FedEx Express Saver (3-Day)
Order by Thursday, December 16, 2027, where this service is available.

FedEx 2Day
Order by Friday, December 17, 2027.

FedEx Next Day
Order by Monday, December 20, 2027.

Please Note: All orders must be placed before 2:00 p.m. ET on the applicable cutoff date.

These are preliminary planning dates, pending confirmation of FedEx's official 2027 holiday shipping schedule and warehouse operations. Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, and other unforeseen circumstances may affect delivery. We encourage shopping early whenever possible.

Returns & Refunds

Your satisfaction is important to us. If your purchase isn't quite what you expected, we're here to help make the return process as straightforward as possible.

Return Eligibility

Within 30 Days of Purchase

Eligible merchandise may be returned for a refund to the original payment method or store credit.

• Store credit returns qualify for a prepaid return shipping label.

• Returns for refunds to the original payment method require customers to cover return shipping costs, except in qualifying cases of TimeToSpa error.

31–60 Days After Purchase

Eligible merchandise may be returned for store credit only. Customers are responsible for return shipping costs.

After 60 Days

Returns are no longer eligible for a refund or store credit under our standard return policy.

How to Return Your Order

Getting started is easy with Serena, your Virtual Spa Concierge.

1. Connect with Serena: Click the chat icon in the lower-right corner of this page to begin your return request.
2. Submit Your Information: Provide your order details and reason for return by following the prompts.
3. Save Your Ticket Number: Serena will provide a support ticket number when your request has been submitted.
4. Request Your RMA: Call our Customer Service Team at 1-800-423-5293 and provide your ticket number to receive your Return Merchandise Authorization (RMA).
5. Prepare Your Package: Write your RMA number on the outside of the shipping box. Include your RMA number, a copy of your invoice, and the required return documentation inside the package.
6. Ship Your Return: Follow the shipping instructions provided by our team. We recommend using a trackable carrier and keeping your shipping receipt.

Important: All returns must be authorized with a valid RMA number. Returns received without proper authorization or required documentation may not be processed and may be returned or discarded.

Additional Return Policy Information

Shipping Charges

Original shipping charges are non-refundable unless a qualifying TimeToSpa fulfillment error is reported within 30 days of purchase. TimeToSpa reserves the right to determine responsibility for fulfillment errors.

Purchases Made with Store Credit

Products purchased using store credit are not eligible for return.

Damaged or Incorrect Orders

Please inspect your merchandise promptly upon delivery. If your order arrives damaged, incomplete, or incorrect, contact our Customer Service Team immediately.

For products damaged during shipping, please retain all original packaging, products, and package contents until your claim has been reviewed. Refunds or replacements may not be issued for items discarded before authorization.

Product Quality Concerns

Any concerns involving product quality, damaged packaging, or product dissatisfaction must be reported within 30 days of purchase.

Return Authorization

A valid RMA number, invoice copy, and required documentation must accompany all returns. Merchandise returned without authorization may not qualify for processing.

All refunds, replacements, and store credits are subject to eligibility and review under our return policy.

Need help with a return? Click the chat icon in the lower-right corner of this page to connect with Serena and begin your request.

Post-Cruise Customer Care

Just returned from your cruise? We hope you enjoyed your spa experience at sea!

If you have questions regarding an onboard spa treatment, retail purchase, home delivery order, or another aspect of your cruise spa experience, our dedicated Post-Cruise Customer Care Team is here to assist.

Please visit our Post-Cruise Customer Service page to submit a support request and connect with the appropriate team.

Still Need Assistance?

We're always happy to help make your TimeToSpa experience a little easier.

Connect with Serena, your Virtual Spa Concierge, by clicking the chat icon in the lower-right corner of this page. Serena can help you get started with order questions, returns, and customer service requests.

For additional assistance, our Customer Service Team is available Monday through Friday, 9:00 a.m.–5:30 p.m. ET, at 1-800-423-5293.

Thank you for choosing TimeToSpa. We look forward to assisting you.